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2020 Cancellation FAQs

SIMPSON DESERT QLD | 6-8 JULY 2021

KEY POINTS

  • Due to the heath and safety implications of Coronavirus, the 2020 Big Red Bash has been cancelled.
  • All tickets for the 2020 Big Red Bash, will automatically become valid for the 2021 event which will be 6-8th July 2021.
  • If you cannot attend the 2021 event, refunds will be provided upon request excluding booking fees and processing charges.

Yes! I am planning to attend the 2021 Big Red Bash!

Absolutely nothing! All 2020 tickets are automatically valid for 2021, there is nothing you need to do other than plan to attend next year.

Yes! This is the same as tickets and they automatically become valid for 2021. There is nothing further you need to do.

6-8th July 2021

We have the commitment from all artists advertised on our 2020 line up to return to the Big Red Bash in 2021.

The April, May and June 2020 instalments for pay over time have now been put on hold, and these instalments will now be deferred to 1st October, 1st November and 1st December. This is to allow all Pay Over time ticket holders up to 30 September to decide whether or not they want a refund. Instalments will re-commence from 1st October for all those Pay Over Time tickets that have not been refunded.

Yes! If you are retaining your ticket for 2021 and have paid for Booking Protect when you purchased your ticket then it remains valid and in place for the event in 2021 just as your ticket does.

No. We will honour all tickets based on the age of the ticket holder at the time of the 2020 event. You do not need to do anything to upgrade the ticket - you’ll simply be given the appropriate wristbands at the 2021 event.

Yes - these ticket holders will have all received specific communication regarding their ticket and circumstances. Please check the email you used when purchasing tickets or paying deposits for further info.

If you have registered for disability camping, your registration will automatically roll over to 2021. You don’t need to do anything.

I can’t attend the 2021 Big Red Bash.

To allow you plenty of time to decide whether or not you are able to come in 2021, you can request a refund at any time up to 30 September 2020.

If you are no longer able to attend the 2021 Big Red Bash, please request a refund via OZTIX here.

Please allow 10 to 15 working days for this refund to be provided as OZTIX are working through refunds and changes to virtually every event they do ticketing for over the next few months. Please be patient and only follow OZTIX up after the 15 day period if you haven’t received a refund by then.

Please note that due to the current backlog of work from a large number of cancelled and postponed events all dealings with OZTIX during this time is by email only.

Yes, anyone is able to purchase tickets for the 2021 event, subject to availability.

You can request a refund at any time up to 30 September (see questions above). If you request a refund you will receive your first two instalments back, excluding booking, processing and OZTIX Pay Over Time admin fees.

Please use the same process as explained under “How do I request a refund” to have your Pay Over Time tickets refunded.

You can request a refund on your 2020 ticket at any time up to and including 30 September 2020. We've provided this 6 month timeframe for availability of refunds to allow you plenty of time to decide if you are able to attend in 2021.

Your refund will be credited to the credit card used to purchase your tickets. If that card is no longer valid you will need to provide OZTIX with details of a new card to enable the payment.

Fully paid tickets are refunded excluding booking and processing fees.

Pay Over Time tickets are refunded excluding booking, processing and OZTIX Pay Over Time admin fees. The table below outlines the refunds to be made for each ticket type.

UPFRONT TICKETS (TICKETS PAID IN FULL)

Ticket Type Refund excluding booking and processing fees
Adult $565.75
Family $1,223.30
Youth $85.75
Child (free) $0.00
2 Day Early Entry $106.30
1 Day Early Entry $86.80

PAY OVER TIME TICKETS: 2/5 PAYMENTS

Ticket Type Refund excluding booking and processing fees, and pay over time administration fees
Adult $226.30
Family $489.32
Youth $34.30
Child (free) $0.00
2 Day Early Entry $42.52
1 Day Early Entry $34.72

If you are requesting a refund of your ticket and have paid for Booking Protect, the insurer is not providing a refund as they have been providing coverage under this policy since you purchased your ticket.

Booking Protect is an optional insurance product that you can take out at time of ticket purchase and is provided by a third party. Booking Protect does not provide any cover related to cancelled events. It only provides cover for a range of personal circumstances that may prevent you from attending the event as set out in their Terms & Conditions of the Booking Protect cover.

If you are retaining your ticket for 2021 and have paid for Booking Protect when you purchased your ticket then it remains valid and in place for the event in 2021 just as your ticket does.

Any tickets purchased through Tixel resale can request a refund through Tixel. Tixel will be in touch with all Tixel ticket purchasers to advise refund arrangements.

No. The Tixel resale facility for 2020 and 2021 has now concluded.

I Want to Buy 2021 Big Red Bash Tickets

Tickets for 2021 will be purchased through Oztix. We’ll post a link to purchase tickets on our website when they become available.

We expect the first round of 2021 tickets to go on sale in May 2020, with several “rounds” of tickets available between May and October 2020.

To be notified about upcoming ticket sales dates, you can join our Mailing List.

We expect the first round of 2021 tickets to become available before the end of May 2020, with several “rounds” of sales between May and October 2020.

The number of available tickets will depend on how many 2020 tickets are refunded, due to the fact that 2020 was a sold out event. There will be several ‘rounds’ of tickets available between May and October, as refunded tickets are placed back on sale to the general public.

If you purchase tickets for 2021 in one of the subsequent rounds of ticket sales between May and September, refunds are available on those tickets up until 30th September if requested.