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COVID-19 FAQ'S

Key Points

  • Due to the Coronavirus the Federal Government has issued a ban on non-essential outdoor gatherings of 500 people or more 

  • We still hope the Bash can go ahead and we are continuing to plan.

  • We’ll make a decision about whether or not the event is going ahead by the 24th of April at the latest.

  • If the Bash doesn’t go ahead this year all of the artists on the 2020 line up will be back in 2021 and your 2020 ticket would become valid for 2021. If you are unable or don’t wish to attend in 2021 you could request a refund, which would be provided.

  • If you have other questions about refunds and ticketing if the event doesn’t go ahead, please be patient. There will be more information on this coming soon.

  • Please check Facebook, your email and the website regularly for updates from our team.

Please CLICK HERE to read the full message from Big Red Bash Founder and Festival Director Greg Donovan. 

Info about whether the 2020 Bash will go ahead

When will we find out if the 2020 Big Red Bash is going ahead?

We are working hard to evaluate whether the 2020 Big Red Bash is able to go ahead. We will make a decision and announce it by 24th April 2020 at the latest.

Isn’t there an Australian Government ban on gatherings over 500 people?

The Australian Government has banned non-essential gatherings of over 500 people. In NSW the ban is in place until 14th of June 2020 and we haven’t seen any firm dates specified in Queensland or by the Federal Government. Under current circumstances the 2020 Bash may be permitted to go ahead by July. We are monitoring the situation closely and will follow any updates from the Australian Government.
Information correct as of 18 March 2020 16:00hrs

Hasn’t the Australian Government just banned gatherings of over 100 people?

This directive, which begins Wednesday 18th March 2020, bans non-essential indoor gatherings of greater than 100 people. We will continue to monitor Australian Government advice and directives and act in line with any that apply to the Bash.
Information correct as of 18 March 2020 16:00hrs

Before 24th April (while we decide whether the 2020 Bash can go ahead)

Should I keep making my pay-over-time payments?

No. Due to the current uncertainty, we have suspended all Pay Over Time payments (the next of which was due 1st April 2020), until after the decision is made on 24th April 2020. If the 2020 event is able to proceed, Pay Over Time instalments will resume.

I no longer wish to come. Can I get a refund now?

Currently the Bash is going ahead as planned, and therefore we aren’t able to offer you a refund (as per the Terms and Conditions you agreed to when you bought your ticket). If it’s decided the Bash cannot go ahead, refunds would become available (see further information below).

Can I still use Tixel to Re-Sell my tickets?

No. Due to the current uncertainty, we have suspended the Tixel re-sale facility until further notice. 

I bought insurance from Booking Protect for my tickets, can I get a refund now?

Booking Protect have issued the following information:
The Coronavirus situation is currently developing on a daily basis. Here is our guidance for how refunds will be handled by Booking Protect:
Our terms and conditions currently covers illness so a customer will be refunded if they or any of their immediate family contracts coronavirus and this is supported by a doctor’s note stating they shouldn’t attend the event.
If a customer is in a high risk group and they receive advice from a doctor supported by a doctor’s note not to travel to a certain area then their refund will be paid.
Our customer terms and conditions exclude Government or Government agency travel bans “you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel” therefore if a customer cannot attend for this reason then a refund will not be issued.
We will not issue refunds where a customer does not attend an event because they are concerned about catching coronavirus or where the event is cancelled.

If we decide the 2020 event is going ahead

I no longer wish to attend due to COVID-19. Can I get a refund?

If the event is going ahead and you decide you no longer wish to come, we aren’t able to offer you a refund (as per the Terms and Conditions you agreed to when you bought your ticket).
Given the unprecedented situation we may review this policy. Whatever happens we are aiming to come to a fair resolution for everyone.

What measures will you put in place to keep everyone safe?

We won’t conduct the Bash if there are any continuing risks from COVID-19. If the event is able to proceed we will follow the advice of Australian Government and health authorities and implement any additional health and safety measures. We will release further information about our plans when it is available.

I’m a volunteer, vendor or contractor and no longer wish to attend. What should I do?

If you are a vendor or contractor please get in touch with your main Big Red Bash contact via email.
If you are a volunteer please email our volunteer team at brbvolunteers@eventsafetyservices.com.au

If it’s decided the 2020 event is not going ahead

Would I get a refund if the 2020 event is unable to proceed?

If the 2020 Bash is unable to proceed, your ticket would become valid for 2021. If you are unable to or do not wish to attend 2021, you would be able to request a refund which would be provided net of booking and processing fees. More information would be provided about the refund process if the event is not going ahead.

Can I retain my ticket for 2021 if the 2020 event is unable to proceed?

Yes! Your ticket would automatically roll over to 2021. By retaining your ticket you’d be providing welcome support to the Australian entertainment and music industry during a challenging time. If you are unable to or do not wish to attend 2021, you would be able to request a refund which would be provided net of booking and processing fees. More information would be provided about the refund process if the event is not going ahead.

What would the dates for the 2021 Bash be?

6-8 July 2021

I’ve booked on the Big Red Bash Rock ‘n’ Roll Road Trip from Brisbane. What would happen to my deposit if the 2020 event does not proceed?

Bus package deposits would be treated in the same manner as festival tickets - deposits would be transferred to the 2021 Big Red Bash. If you are unable to or do not wish to attend 2021, you would be able to request a refund which would be provided. More information would be provided about the refund process if the event is not going ahead. Further payments will be suspended until a final outcome is made by 24th April 2020.

I am part-way through repayments for my pay-over-time ticket, what happens now?

The installments that you have paid to date, would automaticaly be applied to your 2021 tickets. Further information would become available by 24th April about when instalments would resume.
If you are unable to or do not wish to attend 2021, you would be able to request a refund for your payments made to date, which would be provided net of booking, processing and Oztix Pay Over Time administration fees..

I have bought a ticket off someone through Tixel. If I request a refund would the original ticket owner get it or would I?

As a new ticket was issued in your name, you would be the party that receives any refund.

I’m signed on as a volunteer and I would like to volunteer again next year, what should I do?

If the event is not able to proceed all volunteers would be sent an email that would enable them to choose either to cancel their application or retain their positions & shifts with the new 2021 dates.

I’m signed on as a volunteer and I can’t make it next year and would like to withdraw. How do I do this?

If the event is not able to proceed all volunteers would be sent an email that would enable them to choose either to cancel their application or retain their position.
 

SPONSORS

Thanks to all of our sponsors who help us bring you this amazing event.

Presenting Partners

Major Sponsors

RedArc Unsealed 4x4 The Birdsville Hotel
Cooper

Official Vehicle Sponsor

Volkswagen Commercial

Sponsors

RV Daily Regional Express

Government and Council Supporters

Big Run Events, the organiser of the Big Red Bash is enormously grateful for the various forms of assistance provided to the event by Tourism and Events Queensland, the Outback Queensland Tourism Association, and Diamantina Shire Council.

Outback Queensland Tourism


Birdsville Big Red Bash event extensions are funded under the Year of Outback Tourism Events Program during the Year of Outback Tourism 2019.

 

Big Red Bash is a unique high profile outback event, which draws significant media coverage. If you are interested in Big Red Bash sponsorship opportunities, please contact us, and our sponsorship manager will respond to you.

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